Boosting productivity through digital fleet-management | Nilfisk
April 30, 2018

Boosting productivity through digital fleet-management


How do you track the performance of multiple machines at multiple locations? One European cleaning company learned how to improve transparency, optimize their cleaning regime, and lower their total cleaning cost, by monitoring their machines with TrackClean™​ technology.
The case subject is a European facility-management company, and offers cleaning as a core service to offices, hotels, hospitals, and schools.
A need for transparency
As part of their contract-cleaning operations, the company operated a fleet of Nilfisk floorcare machines across various locations with active contracts, but there was no way to monitor how the machines were being used – or how they were performing. Data, and the transparency it provided, were both lacking. Nilfisk’s digital fleet-management system, TrackClean™, was able to solve the challenge.
An easier way to monitor performance
“We teamed up with the company to do a case using TrackClean™ at select cleaning locations,” says Jacob Christensen, Director of Digital Services at Nilfisk. The Nilfisk team began by gathering information on the cleaning plans at select schools, identifying the locations and total area (in square meters) to be cleaned, as well as the cleaning frequency. They subsequently upgraded the Nilfisk floorcare machines at these locations with the necessary hardware, and collected data from the machines over a period of six months.
“When the data came in, we matched it against the designated cleaning plan. We looked at parameters such as when the machines were used, and for how long,” explains Jacob. “We also liaised with the company’s procurement head, regional manager, site managers, and cleaning staff on site, to interpret the data.”
An improved understanding
The performance data provided insight into how the cleaning was actually accomplished – insight that was previously inevident or limited to the on-site cleaning staff. Following analysis, the data helped Nilfisk identify discrepancies between cleaning plans and actual cleaning. In addition to pinpointing underutilization of machines, it was also determined that several operators were reluctant to use the machines at all, preferring to clean by hand, and that cleaning was not always performed on specified weekdays, leaving the contractor at risk of customer complaints.
The TrackClean™ data also revealed that the cleaning plans were not individually optimized to account for divergent variables. The layout of one school differed from another; at some schools, the machines were unable to enter certain areas, so cleaning had to be done manually, and at others, the machines operated below the default speed due to flooring or stairwells. In addition, cleaning staff often adapted the original cleaning plans in order to improve efficiency, but off-site colleagues were unaware of these changes, and, as a result, the company missed out on valuable knowledge that could help enhance cleaning plans for similar locations.
Greater productivity and savings
The performance data provided insight into how the cleaning was actually accomplished – insight that was previously inevident or limited to the on-site cleaning staff. Following analysis, the data helped Nilfisk identify discrepancies between cleaning plans and actual cleaning. In addition to pinpointing underutilization of machines, it was also determined that several operators were reluctant to use the machines at all, preferring to clean by hand, and that cleaning was not always performed on specified weekdays, leaving the contractor at risk of customer complaints.
The TrackClean™ data also revealed that the cleaning plans were not individually optimized to account for divergent variables. The layout of one school differed from another; at some schools, the machines were unable to enter certain areas, so cleaning had to be done manually, and at others, the machines operated below the default speed due to flooring or stairwells. In addition, cleaning staff often adapted the original cleaning plans in order to improve efficiency, but off-site colleagues were unaware of these changes, and, as a result, the company missed out on valuable knowledge that could help enhance cleaning plans for similar locations.
If you would like to know more about how our TrackClean™ digital fleet-management system can help you boost productivity and increase asset value, get in touch with Nilfisk.
 
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