How technology is transforming Nilfisk Service Solutions




To deliver flawless service, we want our service technicians using mobile, digital tools as cutting edge as the machines they work on. After evaluating a variety of tools, we selected ServiceMax as our end to end, cloud based, mobile platform.
Today, Nilfisk technicians use ServiceMax to review service contract data, access detailed asset data, view service history, look up troubleshoot documents, and order replacement parts immediately. The tool is also used to keep customers in the loop, and sends an automatic email anytime a status is updated on a case.

Features:

  • Mobile field service management
  • Schedule & dispatch 
  • Work order management
  • Warranty & contract management
  • Preventive maintenance
  • Parts & returns management
  • Metrics, reporting & dashboards
  • IOT connected field service
  • Mobile asset service management 
  • Complex jobs planning


 




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